proposals and web content to diversity+ effective- ness training workshops and meeting facilitation, WordSmooth can help you communicate in a highly effective, inclusive, and results-oriented manner.
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"That's what I meant to say"
Use "People First Language" when referring to a person's medical or other temporary condition.

The phrase "People with disabilities" describes what a person has, while "disabled people" describes who a person is. "People living with HIV-AIDS," "people experiencing homelessness," and "children receiving special education services" are other examples of people-first language. 

We are not our disabilities or conditions, so please put the person first!
Diversity + Effectiveness Training
"...I'm truly amazed. The three modules used were most effective as they dealt with stereotypes, flexibility in solving challenges, and the understanding to reduce prejudices and biases."  
- John W. Washington, Assistant Superintendant,
Garland ISD [Read the complete letter here.]

Written Communication
"Patty is phenomenal.  With mere introductory words from me and a few pictures she was able to create a website that not only fit my needs but reflected me in such a way that it appeared she knew me personally. She moved so quickly on the project that I had to catch up with her.  She instinctively conceptualized what I would never have been able to articulate and delivered beyond my expectations."
- Judge Cheryl Lee Shannon, Dallas, TX

Read more customer testimonials here.
What Is Communication?

"The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through."
                      
  -Sydney J. Harris
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214-367-7513
Get the book, Navigating Diversity, by WordSmooth owner Patty Bates-Ballard and Gregory Smith.
Do your communications need a little smoothing out? WordSmooth can help you communicate clearly, inclusively and effectively in today's increasingly diverse environment.
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